The fine print

StreamWork is a Delaware Limited Liability Company with the following contact information:
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2261 Market Street
Suite 19
San Francisco, CA 94114
support@streamwork.com

This Privacy Policy was last updated on the date indicated above. Our business and/or the Platform may change from time to time, and as a result, at times it may be necessary for StreamWork to make changes to this Privacy Policy. StreamWork reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. However, if we make changes that we believe will materially impact this Privacy Policy or your rights, we will promptly notify you of those changes.

We encourage you to review this Privacy Policy from time to time. Your continued use of the Platform after any changes or revisions to this Privacy Policy will indicate your agreement to the terms of any such revised Privacy Policy.

StreamWork does not knowingly collect information from children under the age of 16. If you are under the age of 16, please do not submit any personal data through the Platform. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide personal data on our Platform without their permission.

If you have reason to believe that a child under the age of 16 has provided personal data to StreamWork through the Platform, please contact support@streamwork.com and we will endeavor to delete that information from our databases.

Throughout this Privacy Policy, “personal information” (or “personal data” as used interchangeably) refers to any information that is unique to an individual, such as name, address, email address, phone number, IP address and other information that can reasonably identify an individual. This Privacy Policy applies to personal information (that we collect, store, disclose or otherwise process) from or about:

• Site Visitors means visitors to our Site, including those who do not register for our Services (“Site Visitors”)

• Customers means any individual who registers individually or on behalf of an entity or organization in order to use the Services, whether as part of a free trial, free plan, or paid subscription (“Customer”)

What personal information we collect and process depends on a number of factors. As explained in more detail below, we process personal information that we receive directly from you when you provide it to us, such as when you sign up for our Services, or indirectly, such as through automated technologies (e.g., cookies) or from third parties.

We use the terms ‘controller’ and ‘processor’ or ‘service provider’ as they are commonly understood under applicable privacy laws. With respect to its collection and processing of personal information, StreamWork generally acts as a ‘data processor’ and ‘service provider’ when it collects and processes personal information on behalf of its Customers in order to provide the Services, such as with respect to your media content or comments left in your account. We also act as a ‘data controller’ when we collect personal information on our own behalf and for our own commercial and business purposes, such as from Site Visitors or to register Customers, to improve our Services or send marketing.

Please note that how you exercise certain rights will depend on whether StreamWork is processing your personal information as a ‘data controller’ or as a ‘data processor’ – as further explained throughout this Privacy Policy.

You can generally visit our Site without having to submit any personal information. However, if you wish to use our Services, you will be asked to provide information about yourself.

If you contact us through our “Contact” form on the Site, via the chat feature or otherwise send us an email, we process any personal information contained in those communications, including name, contact information, company and any other information that you submit to us.

If you sign up for our Services, whether as a free trial, free plan, or paid subscription, we or our third party processors will collect personal information as follows:

• First and last name

• Company name

• Email address

• Username

• Password

• Job title

• Location (Country/State/Zip Code)

• Preferences

• Phone number

• Billing address

If you are a Customer, as a processor or service provider, we also collect any personal information that is included in the media content uploaded to your account and comments left in your account.

If you are a Customer, we use PCI-compliant third-party processors, as explained in Payment Processing. Payment information is processed by our payment service providers, and we receive a confirmation of payment, which we then associate with your account and any relevant transactions.

If you are browsing or interacting with the Site, we collect the same basic information that many other websites collect. Even if you do not have an account, we, or authorized third parties engaged by us, automatically collect information about your use of the Site, which consists of:

• Device Information means information about the devices and software you use to access the Site (“Device Information”) – primarily the internet browser or mobile device that you use, the website or source that linked or referred you to the Site, your IP address or device ID (or other persistent identifier that uniquely identifies your computer or mobile device on the Internet), the operating system of your computer or mobile device, device screen size and other similar hardware and software information, and language preference

• Usage Information means information about your interactions with the Site (“Usage Information”), including access dates and times, device event information, log data, crash data, and cookie data. This information allows us to understand the screens that you view, how you’ve used the Site and/or our Services (which may include administrative and support communications with us), and other actions on the Site. We, or our authorized third parties, automatically collect log data when you access and use the Site for all Site Visitors, even if you have not created an account or logged in. We use this information to administer and improve the Services, analyze trends, track users’ use of the Site, and gather broad demographic information for aggregate use

• Location Information – based on this Device Information and Usage Information – mainly IP address – we are also able to determine general location information (country, city)

We (and certain authorized third parties) use cookies and similar technologies in order to collect Device Information, Usage Information and Location Information. Some cookies are necessary to make the Site and our content available to you, while others are meant to improve the Site and enable us to analyze and measure audience and traffic. For more information on our use of cookies and the data that they collect, see our Cookie Notice.

We use third-party analytics services, such as Google Analytics, to generate and process statistical or demographic data. These third parties use cookies to compile reports on the Site’s activity and Site Visitors, and provide other services related to Site activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a return visitor, and any referring website. To learn more about how to opt-out of tracking by Google Analytics, please click here.

We collect payments from Customers only and do not directly collect or store payment information. We use third-party, PCI-compliant, payment processors, which collect payment information on our behalf in order to complete transactions with our Customers. While our administrators are able to view and track actual transactions via the client portals of the payment processors, we do not have access to, or process, credit card information. We currently use Stripe to process certain payments and you can read more about Stripe’s collection of personal information at https://stripe.com/privacy.

We use your personal information for a number of different reasons, as further explained below.

In addition, for users located in the EEA and the U.K., we must have a valid legal basis in order to process your personal data. Generally speaking, the main legal bases under the European Union’s General Data Protection Regulation (GDPR) that justify our collection and use of your personal data are:

• Performance of a contract – When your personal data is necessary to enter into or perform our contract with you

• Consent – When you have consented to our use of your personal data via a consent form (online or offline)

• Legal obligation – When we need to use your personal information to comply with our legal obligations

• Legal claims – When your personal information is necessary for us to defend, prosecute or make a claim

• Legitimate interests – When we use your personal data to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights. StreamWork provides adequate notice, access and choice.

Below are the general purposes and corresponding legal bases (in italics) for which we may use your personal information:

• Providing, updating and maintaining the Platform – In particular, we will use your data to ensure that the Site loads and works for you, to set-up an account, or provide you with notices regarding purchases or other important information. Depending on the context, performance of a contract, legitimate interests, and in some cases, legal claims

• Processing and completing transactions, and sending you related information, including purchase confirmations and invoices – In particular, we will use your data to complete any purchases for the Services, set up billing and resolve any issues with respect to the foregoing. Performance of a contract

• Responding to your queries and requests, including to respond to rights requests and customer support requests – In particular, if you contact our support team we may use the information that you provide to us in order to help us respond to your enquiry. Our use of your personal information in this way is necessary to perform our customer service obligations to you, under our Terms of Use. If you are a Site Visitor or are an individual with a free trial, free plan or paid subscription, we may process your personal information for these purposes where it is in our legitimate interests to do so for customer services purposes. Depending on the context, performance of a contract, legitimate interests, and in some cases, legal claims

• To otherwise communicate directly with you – In particular, if you contact us or otherwise send as a communication, we may process your personal information. Depending on the context, performance of a contract, legitimate interests, and in some cases, legal claims

• Improving the content and general administration of the Platform, including to perform system maintenance and upgrades – In particular, we may use Device, Usage and Location Information to make changes to certain features or improve the Site, or use other information derived from personal information to offer new Services or make upgrades to the Platform. Legitimate interests

• Detecting fraud, illegal activities or security breaches – In particular, we may use information such as your IP address to help us prevent abuse of the Platform and investigate any potential unauthorized use of the Platform or other security breaches. Legitimate Interests

• Interacting with individuals on social media via our social media accounts and marketing our Platform – This includes any data we collect when you interact with our social media handles, and any advertising or re-targeting that we may undertake as set forth in this Privacy Policy. Consent where required (e.g., third-party cookies) or legitimate interests

• Conducting statistical analyses and analytics by monitoring and analyzing trends, usage, and activities in connection with the Platform – In particular, we do this internally or via third parties such as Google Analytics, and other partners. Consent where required (e.g., third-party cookies) or legitimate interests

• Sending marketing communications, in line with your communication preferences Consent (depending on location and Customer relationship) or legitimate interests

• As required by applicable law, legal process or regulation – We may use your information to comply with valid court orders and similar legal or regulatory obligations which apply to us. This may include where we reasonably consider it is in our legitimate interests (or the legitimate interests of others) to comply, as well as where we are legally required to do so Legal obligations or claims

We disclose your personal information as described below.

• Hosting and content delivery network services

• Analytics services

• Lead generation partners

• Marketing and social media partners

• Customer support services

• Payment processors

• Hosting and content delivery network services

• Functionality and debugging services

• Professional service providers, such as auditors, lawyers, consultants, accountants and insurers

In addition, StreamWork will preserve or disclose your personal information in limited circumstances (other than as set forth in this Privacy Policy), including: (i) with your consent; (ii) when we have a good faith belief it is required by law, such as pursuant to a subpoena, warrant or other judicial or administrative order (as further explained below); (iii) to protect the safety of any person and to protect the safety or security of our Platform or to prevent spam, abuse, or other malicious activity of actors with respect to the Platform; or (iv) to protect our rights or property, or the rights or property of those who use the Platform.

If we are required to disclose personal information by law, such as pursuant to a subpoena, warrant or other judicial or administrative order, our policy is to respond to requests that are properly issued by law enforcement within the United States or via mutual legal assistance mechanism (such as a treaty). However, if we receive information that provides us with a good faith belief that there is an exigent emergency involving the danger of death or serious physical injury to a person, we may provide information to law enforcement trying to prevent or mitigate the danger (if we have it), to be determined on a case-by-case basis.

We advertise our Platform by targeting (and measuring the performance of) ads to Site Visitors, Customers on other websites and platforms directly or through a variety of partners, including third party advertisers, ad server companies, social networks and ad networks (collectively, “External Ad Partners”). In order to advertise our Services, we or our External Ad Partners use the following information, whether separately or combined:

• Device Information and Location Information collected via cookies and similar technologies on our Site

• Information provided directly by Customers or individuals who reach out to us directly

• Usage Information from your use of the Platform

• Information from External Ad Partners

• Information inferred the categories of information described above.

When we serve ads based on the foregoing information, it is referred to as “targeted advertising” because External Ad Partners track your activity on and off the Site in order to deliver targeted advertising based on your activity, such as one of your visits to the Site. In addition, as noted above, the information that External Ad Partners collect from our Services may be combined with other information from other sources and be used to build profiles on you and other individuals for the purposes of delivering targeted advertising.

In addition to advertising our Services, we use Customer data and content to market our Services, promote additional features or encourage Customers to share our Platform.

This Privacy Policy applies only to the Platform. The Platform may contain links to other websites owned and operated by third parties – and therefore not controlled by StreamWork (“Third Party Sites”). For instance, we may post YouTube videos with information about our Services. To the extent that Third Party Sites collect any personal data when you click on a link to their Third Party Sites, they are responsible for informing you of their data collection and privacy practices, among other things. When you click on a link that takes you to a Third Party Site, we suggest reviewing their privacy policies to understand what information they collect and how they collect it.
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Third Party Integrations
‍You may enable integrations between our Platform and certain third-party services that you separately contract with (each, a “Third-Party Integration”). By enabling a Third-Party Integration between our Platform and any such Third-Party Integration, you are expressly instructing us to share your personal data as requested by the Third-Party Integration and your use of the Third-Party Integration is governed by the Third-Party Integration’s terms and privacy policies. We will use your personal data collected through the Third-Party Integration in the same manner as we use Customer personal data as described in this Privacy Policy. For example, with respect to the Slack Third-Party Integration, we collect your Slack ID and use it to communicate with you regarding the Platform. StreamWork is not a sub-processor for any such Third-Party Integrations in relation to any personal data, nor are any such Third-Party Integrations sub-processors of StreamWork in relation to any personal data contained in the aforementioned data or information.

We use social media plug-ins (e.g., Facebook, Twitter). These features may collect your IP address and/or other information as set forth in each social platform’s privacy policy, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. StreamWork also has a presence on some social media platforms, including Twitter and LinkedIn. Through our accounts on social medial platforms, we may in some instances collect personal information when you interact with the StreamWork accounts or otherwise communicate with us through those accounts. Any information that you post on social media is governed by each social platform’s privacy notices, and any personal information that we collect via our social media accounts will be processed in accordance with this Privacy Policy.

More information as regards our legal relationship with some of those social media platforms is available here for users in the EEA and the U.K..

StreamWork does not respond to Do Not Track (“DNT”) browser signals. For more information on DNT settings generally, please visit https://allaboutdnt.com.

To keep your information accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update any information in our possession that you have previously submitted via the Platform. Note that you may also manage your communications preferences and the receipt of any commercial communication by clicking the “unsubscribe” link included at the bottom of all emails from StreamWork. You may also adjust your preferences through your account settings if you have a StreamWork account, or send an email to support@streamwork.com.

You have choices about how to protect and limit the collection, use, and sharing of information about you. Note that in order to protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections or delete your information.

We use the following criteria to determine our retention periods: the amount, nature and sensitivity of your information, the reasons for which we collect and process your personal data, the length of time we have an ongoing relationship with you and provide you with access to our Platform, and applicable legal requirements. We will retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to comply with applicable legal, tax or accounting requirements). Additionally, we cannot delete information when it is needed for the establishment, exercise or defense of legal claims (also known as a “litigation hold”). In this case, the information must be retained as long as needed for exercising respective potential legal claims.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.

For any questions about data retention, please contact support@streamwork.com.

We take steps that are reasonably necessary to securely provide our Platform. We have put in place reasonably appropriate security measures designed to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We limit access to personal data only to those employees, agents, contractors and the third parties who have a business need-to-know.

We also have procedures in place to deal with any suspected data security breach. If required, we will notify you and any applicable regulator of a suspected data security breach. We also require those parties to whom we transfer your personal information to provide acceptable standards of security.

Notwithstanding, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Platform may not be secure. Therefore, take special care in deciding what information you send to us via email. For any questions about the security of your information, please contact support@streamwork.com.

We do not sell your personal information within the scope of, and according to the defined meaning of, a “sale” under NRS 603A.

We are located in the United States, and the personal information that we collect is stored on servers located in the United States. This means that your personal information will be collected, processed and stored in the United States, which may have data protection laws that are different from (and sometimes less protective than) the laws of your country or region, such as the GDPR.

By sending us personal information, you agree and consent to the processing of your personal information in the United States, which may not offer an equivalent level of protection to that required in other countries (particularly the European Union), and to the processing of that information by us on servers located in the United States, as described in this Privacy Policy.

We have implemented safeguards designed to ensure that the personal information we process remains protected in accordance with this Privacy Policy. Safeguards we may take in our discretion include, for instance, entering into standard contractual clauses in connection with any onward transfers of personal information. You may make a request from StreamWork for standard contractual clauses and/or a data processing agreement. We may implement other mechanisms and take similar appropriate safeguards with our third-party service providers and partners. Further details can be provided upon request.

If you are in the EEA or the U.K., please read this section for more information.

• The right to be informed – our obligation to inform you that we process your personal data (and that’s what we’re doing in this Privacy Policy);

• The right of access – your right to request a copy of the personal data we hold about you (also known as a ‘data subject access request’);

• The right to rectification – your right to request that we correct personal data about you if it is incomplete or inaccurate (though we generally recommend first making any changes in your account settings);

• The right to erasure (also known as the ‘right to be forgotten’) – under certain circumstances, you may ask us to delete the personal data we have about you (unless it remains necessary for us to continue processing your personal data for a legitimate business need or to comply with a legal obligation as permitted under the GDPR, in which case we will inform you). Note that your data may be deleted by clicking here;

• The right to restrict processing – your right, under certain circumstances, to ask us to suspend our processing of your personal data;

• The right to data portability – your right to ask us for a copy of your personal data in a common format (for example, a .csv file);

• The right to object – your right to object to us processing your personal data (for example, if you object to us processing your data for direct marketing); Rights in relation to automated decision-making and profiling – our obligation to be transparent about any profiling we do, or any automated decision-making; and

• The right to lodge a complaint at any time to the supervisory authority for data protection issues in your country of residence – however, we ask that you please contact us first so that we can first address your concerns.

These rights are subject to certain rules around when you can exercise them.

If you are located in the EEA or the U.K. and wish to exercise any of the rights set out above, you may contact us at support@streamwork.com. You will not have to pay a fee to access your personal data (or to exercise any of the other rights) unless your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request under those circumstances.

We may need to request specific information from you to help us confirm your identity. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. If we cannot reasonably verify your identity, we will not be able to comply with your request(s).

We will respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated as required by law.